Refund policy

Last updated: October 29, 2026

Returns & Exchanges Policy

We want you to love what you wear. To qualify for a return or exchange:

  • Garments must be unworn, unwashed, and free of stains, deodorant marks, alterations, or odors (such as perfume, smoke, or detergent).

  • All original product tags, designer labels, and hygiene liners (where applicable) must be attached and intact.

  • Items must be returned in their original packaging.

  • We reserve the right to deduct an amount from your refund or refuse the return if items show signs of wear, makeup stains, or handling beyond normal fitting.

How to Start a Return or Exchange

  • Contact Us First: Do not send your garments back without notifying us. Contact our support team at dakujshop@gmail.com with your order number, reason for return, and details of the item.

  • Exchanges (Sizing/Color): If you need a different size or color, reach out to confirm stock availability before sending your original item back.

  • Return Shipping: Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of untracked packages.

Damaged, Defective, or Incorrect Items

Please inspect your apparel immediately upon arrival. If you receive an item with manufacturing defects, shipping damage, or the incorrect size/item:

  • Email dakujshop@gmail.com within 48 hours of delivery.

  • Include your order number and clear photos showing the defect, tag, or incorrect product.

  • We will cover return shipping and arrange an immediate replacement or full refund for verified defects.

Exceptions and non-returnable items

For hygiene and health safety reasons, the following categories are strictly final sale and cannot be returned or exchanged: (if hygiene seal is broken or missing).

  • Custom, personalized, or made-to-measure garments.

  • Items marked as Final Sale, clearance items, or gift cards.

Refunds & Processing

  • Once your return arrives at our facility, our quality inspection team will examine the garment's condition.

  • We will notify you via email regarding the approval or rejection of your refund.

  • If approved, the refund will automatically be credited to your original method of payment. Processing usually takes 5–10 business days, depending on your bank or credit card provider.

Contact Us

For return requests, sizing exchanges, or defect reports, reach out to us:

  • Email: dakujshop@gmail.com

  • Phone: 7972411466